Representative Sean Casten

Representing the 6th District of Illinois

Help with a Federal Agency

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Residents of the 6th Congressional District of Illinois can contact our office for assistance in dealing with Federal agencies. In order to support you in resolving your situation, our office must receive the following items:

NOTE: If you are are seeking assistance with an immigration or visa matter, please use this Privacy Act release form instead.

If you have access to a scanner you may return the documents via our Constituent Service email. Otherwise, please send the required documentation to the following address:

Congressman Sean Casten

Attn: Casework

2700 International Drive, Suite 304

West Chicago, IL 60185

Should you have any questions or comments, please do not hesitate to call our office at (630) 520-9450.

Please include all pertinent information and claim numbers in your correspondence—such as:

  • Your Social Security number for a case involving Social Security;
  • VA claim number for a case with Department of Veterans Affairs;
  • Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
  • Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
  • Copies of any related documents or correspondence that you may have from the agency involved;

Please Note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.
We must have your signature to proceed with this type of request. You will review, print, and sign the document after it's generated from the information you enter below.


Authorization Form

This is a three step process:

  1. Fill in the form with the required data, then click the “Generate Request for Review” button at the bottom of the page.
  2. Review the form to ensure all data is accurate, then sign the form.
  3. Print and mail, fax, or hand deliver the document to our office.  The address and fax number are on the generated page.

In accordance with the Privacy Act of 1974, I give Representative Sean Casten authority to act on my behalf.

* marks required fields of data.

Your Information

What are these options?
Constituents who are hard of hearing or use a video phone have the option to choose TDD or VP based on the type of device they are using. This allows our office to respond to them accordingly. The default option "Voice" is a standard audible telephone.

Please do not include your social security number if your case inquiry is immigration-related. This form requires you to print, sign and mail, fax, or hand deliver the signed document. Your social security number will not be transmitted electronically.
Agency/Military Information
Immigration-related Information

Print This Form

Use the "Generate Request for Review" button below to produce the document to authorize our office to help you. Print, sign, and mail, fax, or hand deliver it to the address shown on the document. Please include any other documents or material that you think would help our office help you.